Satisfied or refunded
You have changed your mind? You are not completely satisfied?
Each Customer has a right of retraction which he can exercise within a limit of fourteen (14) days as from the receipt of the delivery. The Customer notifies BOTANIQUE EDITIONS of his decision to retract, by sending them, before the expiry of the time limit of fourteen (14) days referred to above, a declaration expressing his wish to retract.
In the case of an order covering several items delivered separately or in the case of the order of an item composed of lots or of multiple parts of which the delivery in instalments, the time limit of fourteen (14) days is counted on reception of the last item or lot or of the last part.
The exercising of this right of retraction is granted on fulfilment of all the following conditions:
- the article is returned in its original condition ;
- the article must not be damaged or altered ;
- all documents provided on delivery are returned.
In the case of the exercising of the right of retraction in accordance with the conditions above-mentioned, the Customer returns the article(s) to BOTANIQUE EDITIONS at his own cost, accompanied by a copy of the invoice, by registered post with acknowledgement with reception within a time limit of fourteen (14) days following the notification to BOTANIQUE EDITIONS of his decision to retract.
BOTANIQUE EDITIONS will refund to the Customer the sums paid within fourteen (14) days following the reception of the article(s) or on reception of the proof of shipping of the article(s) sent by the Customer, the date applied being the first of these two cases. This refund will be made using the same method of payment as that used by the Customer to carry out the initial transaction.
BOTANIQUE EDITIONS shall not refund the extra costs if the Customer has voluntarily chosen a more expensive delivery method than the standard delivery method proposed. The responsibility of the Customer will be engaged under common law conditions in case of depreciation of any article resulting from any treatment other than those necessary to establish the nature, the characteristics and the correct functioning of the article(s).